ac998 Privacy Policy

ac998 collects personal information in two primary ways: information you provide directly to us, and information collected automatically when you use the Platform. The categories of information we collect are described below.

Information You Provide Directly

• Registration data: your name, date of birth, mobile phone number, and chosen username and password when you create an ac998 account.
• Identity verification documents: national ID card, passport, or other government-issued identification documents submitted during KYC verification.
• Financial data: payment method details including mobile banking account numbers (bKash, Nagad, Rocket) and bank card information necessary to process deposits and withdrawals.
• Communications: messages, queries, or complaints you submit to our customer support team via any contact channel.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers collected when you access ac998.org.
• Usage data: pages visited, games played, betting activity, session duration, clicks, and navigation patterns within the Platform. This helps us understand how the Platform is used and improve our services.
• Cookie and tracking data: data collected via cookies, web beacons, and similar technologies as described in Section 6 of this Policy.

ac998 uses the personal information we collect for the following purposes. We process your data only where we have a lawful basis to do so, as described in Section 3.

• Account creation and management: to register your account, verify your identity, maintain your account settings, and manage your relationship with ac998.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain a complete transaction history for your account.
• Platform operation and improvement: to provide, maintain, and improve the games, betting markets, and other features available on ac998; to analyse usage patterns; and to develop new features and services.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance related to your account or use of the Platform.
• Legal compliance and fraud prevention: to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations and KYC requirements; to detect, prevent, and investigate fraudulent activity, prohibited conduct, and security incidents.
• Responsible gaming: to monitor gaming activity and identify patterns that may indicate problem gambling behaviour, and to facilitate the operation of responsible gaming tools such as deposit limits, time-outs, and self-exclusion.

ac998 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent.

ac998 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: processing is necessary to perform the contract we have with you — for example, to create and maintain your account, process bets, and pay out winnings.
• Legal obligation: processing is necessary for compliance with applicable legal and regulatory requirements, including AML obligations, KYC verification, and record-keeping requirements.
• Legitimate interests: processing is necessary for ac998's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: where ac998 relies on your consent as the legal basis for processing — for example, for direct marketing communications — you have the right to withdraw your consent at any time by contacting our support team.

ac998 does not sell or rent your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: to facilitate deposits and withdrawals, we share the minimum necessary financial information with our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners process your payment data strictly for the purpose of executing the relevant transaction.
• Technology and service providers: we engage trusted third-party service providers to support Platform operations, including game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), hosting and infrastructure providers, and analytics tools. These providers access your data only to the extent necessary to perform their contracted services and are bound by confidentiality obligations.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement, regulatory bodies, or other competent authorities where required by applicable law, court order, or where disclosure is necessary to protect the rights or safety of ac998, its users, or others.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of ac998's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and of any changes to this Policy that result from it.

When you make a deposit or withdrawal on ac998, you provide payment information that is necessary to process the transaction. Depending on the payment method used, this may include your bKash or Nagad mobile number, your Rocket or Upay account details, or your Visa or Mastercard card number, expiry date, and billing information. ac998 transmits this information securely to the relevant payment processor using SSL encryption.

ac998 does not store complete card numbers on its servers. Card data is tokenised by our payment processing partners and stored in compliance with applicable payment security standards. Mobile banking transaction references are retained for the purposes of transaction verification, dispute resolution, and regulatory compliance.

ac998 uses cookies and similar tracking technologies to enhance your experience on the Platform, to remember your preferences, to analyse site traffic and usage patterns, and to support fraud detection and platform security. The types of cookies we use include:

• Strictly necessary cookies: these cookies are required for the Platform to function correctly. They enable core features such as user authentication, session management, and access to secure areas of the site. These cookies cannot be disabled without impairing the functionality of the Platform.
• Analytical and performance cookies: these cookies collect anonymous information about how users interact with the Platform, such as which pages are visited most frequently and whether users encounter error messages. We use this data to improve the performance and usability of ac998.
• Security and fraud detection cookies: these cookies help ac998 identify and prevent fraudulent activity, detect unusual account behaviour, and protect the integrity of the Platform and its users.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features of your account. ac998 does not currently respond to browser Do Not Track signals, as no industry standard for such signals has been established.

ac998 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply as a general guide: account registration data and KYC verification documents are retained for the duration of your account plus a minimum of five years following account closure; financial transaction records are retained for a minimum of five years; communications with customer support are retained for a minimum of two years from the date of the communication.

Where personal data is no longer required, ac998 will securely delete or anonymise the data in accordance with our internal data management procedures. Anonymised data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.

Subject to applicable law, you have the following rights with respect to your personal data held by ac998. To exercise any of these rights, please contact our support team using the details in Section 12.

• Right of access: you have the right to request a copy of the personal data ac998 holds about you, together with information about how it is being used.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you have the right to request that ac998 delete personal data we hold about you. This right is subject to exceptions, including where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to restriction: you have the right to request that ac998 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified.
• Right to data portability: where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to processing of your personal data where ac998 relies on legitimate interests as the legal basis, and in relation to direct marketing.

ac998 will respond to data rights requests within 30 calendar days of receipt. Where a request is complex or ac998 receives a high volume of requests, this period may be extended by up to two additional months, and you will be notified accordingly.

ac998 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, access controls limiting internal access to personal data on a need-to-know basis, regular security assessments and vulnerability testing, and secure storage of all account credentials using industry-standard hashing techniques.

While ac998 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ac998 will notify you without undue delay and will take all reasonable steps to minimise the impact.

ac998 is strictly an adult platform intended for users aged 21 and above. The Platform does not knowingly collect or solicit personal data from any person under the age of 21. If ac998 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our records.

If you are a parent or guardian and believe that a person under the age of 21 has provided personal data to ac998 without your consent, please contact our support team immediately. We take the protection of minors seriously and will act promptly on any such report.

ac998 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date shown at the top of the page and, where practicable, notify registered users via the contact details held on their account. We encourage all users to review this Policy periodically to stay informed about how we protect their personal data.

Your continued use of the ac998 Platform following the posting of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must discontinue your use of the Platform and may request deletion of your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ac998 processes your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, and will do our best to address your query promptly and thoroughly.

Email: [email protected]