ac998 Frequently Asked Questions

Creating an ac998 account takes under two minutes. Visit ac998.org, tap the registration button, and provide your full name, date of birth, mobile number, and a secure password. You must be at least 21 years old to register. After submitting, a one-time verification code is sent to your mobile — enter it to activate your account instantly. Players from Dhaka, Chittagong, Sylhet, Rajshahi, and all across Bangladesh are welcome.

The minimum age to register and play on ac998 is 21 years old, without exception. ac998 verifies player age during the KYC process. Any account found to belong to someone under 21 will be immediately suspended and remaining funds returned. We apply strict age verification to all players in Bangladesh and take underage gambling prevention seriously.

ac998 requires a valid government-issued photo ID for KYC. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also need a clear selfie holding your ID and a recent utility bill or bank statement confirming your address. KYC is typically completed within 24 hours of submission and is required before your first withdrawal can be processed.

Tap the Forgot Password link on the ac998 login page and enter your registered mobile number or email. ac998 sends a one-time reset code to your phone — enter it and choose a new strong password. If the code does not arrive within a few minutes, check your spam folder or contact support at [email protected] for direct assistance.

No — ac998 allows strictly one account per player. Operating multiple accounts violates our Terms and Conditions and can lead to permanent suspension of all accounts with balances forfeited. If you are locked out of your existing account, contact ac998 support rather than opening a new one — our team will help you regain access securely and quickly.

bKash deposits on ac998 are credited instantly in almost all cases — your account balance typically updates within 30 seconds of completing the payment. If a deposit has not appeared after five minutes, note your bKash transaction ID and contact ac998 support with that reference. Our team will investigate and manually credit your account if the funds were deducted but not received.

The minimum deposit on ac998 is ৳200 BDT for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank, the minimum is ৳500 BDT. There is no maximum deposit limit for fully verified accounts. All deposits are processed in Bangladeshi Taka with no platform fee deducted.

The minimum withdrawal on ac998 is ৳500 BDT across all payment methods. ac998 does not charge its own withdrawal fee, though bKash, Nagad, or Rocket may apply their standard service charges independently. KYC verification must be complete before any withdrawal is processed. We recommend checking your payment provider's current fee schedule before requesting a withdrawal.

Most mobile banking withdrawals via bKash, Nagad, or Rocket are processed by ac998 within 1 to 3 hours on any day of the week. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank typically take up to 24 hours on standard business days. Completing KYC before requesting withdrawal avoids delays. During peak periods or public holidays in Bangladesh, processing may take slightly longer.

ac998 does not charge platform fees on standard deposits or withdrawals — your full deposited amount is credited to your wallet with no deduction. Third-party providers such as bKash, Nagad, Rocket, and banks may apply their own service charges independently, which are outside ac998's control. Always review your payment provider's current fee information before making a transaction.

Yes — ac998 covers cricket betting extensively, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ODI series, Test matches, and major tournaments featuring the Bangladesh Tigers. You can bet on match winner, top batsman, top bowler, total runs, over-by-over markets, and live in-play options. Betting markets typically open 24 hours before match start time in Bangladesh Standard Time (BST, UTC+6).

All games on ac998 are supplied by internationally certified providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These studios use certified RNG technology so every outcome is statistically independent and random. ac998 partners only with providers whose games have been tested and certified by independent third-party auditors for fairness and RTP accuracy.

Yes — ac998 is fully optimised for mobile play on both Android and iOS without any app download required. Open ac998.org in your mobile browser, log in, and all games including cricket betting, slots, live casino, crash games, and fishing games are available with touch-friendly controls. A stable 4G or Wi-Fi connection gives the smoothest experience.

ac998's live casino is powered by Evolution Gaming and Ezugi, streaming real dealers in high definition around the clock. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, Live Andar Bahar, Crazy Time, and Lightning Roulette, among many others. The live casino runs 24 hours a day so Bangladesh players can join a table at any time, including late-night sessions from Dhaka or Chittagong.

ac998 offers a welcome bonus on your first deposit after completing registration. The current bonus percentage and maximum bonus amount are displayed on the ac998 promotions page. To claim it, make your qualifying first deposit and the bonus is credited automatically. A minimum deposit amount may apply — always check the current promotion terms before depositing so you know exactly what to expect.

A wagering requirement (also called a rollover) specifies how many times you must bet the bonus amount before it becomes withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before the bonus converts to real cash. ac998 states the wagering requirement clearly for every promotion — read the specific bonus terms before opting in.

Whether bonus funds can be used on cricket betting depends on the specific terms of each promotion. Some ac998 bonuses are valid across all game categories including sports betting, while others may be restricted to casino games or slots only. Eligible categories are listed in each promotion's individual terms. If unsure, contact ac998 support to clarify which game types count toward your wagering requirement.

Yes — ac998 rewards its most active players through a loyalty and VIP programme. Regular players earn loyalty points based on betting activity, redeemable for bonus credit, free spins, or exclusive rewards. VIP members receive additional benefits including higher withdrawal limits, dedicated account support, faster processing times, and access to exclusive seasonal promotions tied to events like BPL, Eid, and Pohela Boishakh.

ac998 uses SSL encryption across the entire platform to protect all data exchanged between your device and our servers. Your personal details, payment information, and account activity are secured at all times. Industry-standard KYC procedures verify player identities and prevent fraud. ac998 is committed to providing a safe and reliable platform for all players across Bangladesh, with 24/7 support available for any security concerns.

Log in to your ac998 account and go to Account Settings or the Player Protection section to set daily, weekly, or monthly deposit limits, activate a cooling-off period, or enable session time reminders. To request full self-exclusion for a minimum of six months, contact support at [email protected] with a written request — it is processed within 24 hours. Deposit limit reductions take effect immediately. If gambling is affecting your wellbeing, please reach out to our support team at any time.